Using Microsoft Teams

Action on Hearing Loss use the digital platform Microsoft Teams to host video calls.

Downloading Teams

You can use Teams on a computer or a tablet.

1. Click the link in the email received from the meeting organiser. This should open in your default browser.

2. Either:

Click “Download the Windows/Mac app” to install Microsoft Teams

Or

Click “Join on the Web Instead” to join the meeting from the web browser.

3. If you already have the Microsoft Teams application installed, you will be given the option to open the existing application.

When the meeting starts

• If you see any prompts, ensure you Allow Teams to access your Microphone and Camera.
• When you see the meeting preview window, enter your name (how you want to appear to other attendees), and ensure the Video and Microphone are switched to on.

• Please keep your microphone on mute until you speak to avoid unnecessary feedback. This is really important as it can be overwhelming and confusing with unnecessary background noise. But don’t forget to un-mute your mic before you start speaking!

How to stay D/deaf aware on Microsoft Teams

• Mute your microphone when you’re not speaking. This is really important as it can be overwhelming and confusing with unnecessary background noise. But don’t forget to un-mute your mic before you start speaking!

• Stop background noise. Don’t fiddle with things around your workspace when on a call – your mic will pick this up.

• Keep still and stay close to the camera. Someone might be trying to lip read.

• Make sure the room is well lit. This allows everyone to see your face.

• Make eye contact with the camera. Maintain this while you’re talking.

• Talk clearly and make sure your entire face is visible on your video. Make sure you don’t cover your mouth when you’re talking.

• Be as clear as you can. Make sure everyone is on the same page about the next steps and takes away any actions. If someone hasn’t understood something you’ve said, try saying it in a different way.